Required Knowledge, Skills, and Abilities
Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues which may be discussed formally or informally.
Manage the service of food and beverage within the restaurant, bar, room service and conferencing, outside catering area.
Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
Coordinate between Food & Beverage and Front Office to ensure that preparations for conferences involving Front Office / Housekeeping have been made.
Assist in the preparation of monthly restaurant, bar, and conference reports, commenting on key performance indicators and action taken to keep on target.
Management and guidance of outlet staff under control, namely Food & Beverage Supervisors.
Prepare weekly and monthly forecasts for restaurant, bar room service and conference areas.
Ensure constant liaison with the Conference Sales Manager and Conference Coordinator.
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
Strive to implement the Accor Vision and demonstrate active use of Accor Values.
Any other duties assigned by your manager.
Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
Maintain currency of RSA certification, amendments and updates and adhere to RSA principles.
Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
Openly communicate with staff, ensuring regular briefings occur and all relevant information is passed on.
Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of the department to achieve financial and service quality targets.
