Required Knowledge, Skills, and Abilities
Compliance & Inspections:
Apply estate rules fairly and consistently by issuing Transgression Notices and Penalties within specified timeframes.
Investigate complaints relating to non-compliance with estate rules.
Ensure building sites comply with OHS standards and Estate regulations before, during, and upon completion of construction.
Monitor residential landscaping projects to ensure compliance.
Conduct monthly OHS inspections on HOA buildings, access gates, offices, clubhouse, and recreational/sports facilities.
Oversee estate fleet vehicle management (inspections, license disks, PDPs, etc.).
Administration & Reporting:
Manage administration of transgression letters and penalties, ensuring correct filing and record-keeping.
Compile daily, weekly, and monthly reports as required.
Attend committee meetings and present where necessary.
Assist the board in reviewing and updating estate rules and enforcement procedures.
Make recommendations to improve community compliance.
Communication & Mediation:
Act as a point of contact for residents regarding compliance matters.
Educate residents on HOA rules to promote voluntary compliance.
Provide professional, clear, and respectful written and verbal communication regarding infractions and procedures.
Mediate disputes between homeowners related to compliance issues.
Promote a culture of cooperation and community spirit.
Security & Emergency Response:
Perform fortnightly standby duties.
Respond to serious emergencies outside normal operational hours.
Report all incidents from standby shifts to the Security Manager.
