Required Knowledge, Skills, and Abilities
Provide strategic leadership in administering and monitoring the Group�s network infrastructure, ensuring optimal performance, stability, and reliability across all entities.
Oversee proactive monitoring and troubleshooting processes, ensuring issues are escalated and resolved efficiently through the relevant teams or service providers.
Plan, approve, and implement network changes and upgrades to improve efficiency, resilience, and user experience, while aligning with Group objectives.
Direct and oversee the configuration of networks for new sites, ensuring seamless integration with existing infrastructure.
Ensure best practice in routing and switching through the team�s application of robust protocols and technologies.
Drive scheduled maintenance and system support, ensuring minimal disruption to both commercial and residential clients, as well as healthcare and office operations.
Manage the execution of major IT projects (updates, upgrades, migrations, outages), setting realistic timelines, allocating resources, and monitoring delivery.
Identify and prioritise infrastructure growth areas to support current operations and future expansion.
Provide oversight for customer growth initiatives, guiding the team in developing innovative strategies to expand the Group�s ISP footprint.
Engage and collaborate with other business units to ensure IT infrastructure supports broader organisational projects and operational needs.
Ensure robust data protection by managing and testing backup processes, guaranteeing reliability and compliance.
Oversee the VOIP platform, ensuring clear, cost-effective, and reliable communications across the Group.
Maintain and enforce accurate network documentation for compliance, governance, and operational reference.
