Required Knowledge, Skills, and Abilities
Put in place staff scheduling and duty allocations to ensure maximum coverage.
Handle shift briefings/handovers/shift reports.
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage staff appearance and floor appearance/functioning of equipment and systems for the outlet Report and resolve any issues experienced.
Manage the control of stock and operating equipment as per SOP for the outlet Cash-ups at the end of the shift.
Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
Identification of employee training needs.
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
Supervise employee relations within the department.
Staff communication and motivation.
Assist in providing resources and removing obstacles to performance Onboarding of new staff members.
