Required Knowledge, Skills, and Abilities
Statement Matching & Documentation:
Ensure all transactions on credit card statements and client accounts are accompanied by complete and accurate supporting documentation.
Review, reconcile, and match statements with invoices and payment records.
Audit & Quality Control:
Verify the accuracy of all supporting documentation before processing.
Perform quality control checks on invoices and supporting documents prior to client delivery.
Customer Service & Client Liaison:
Proactively contact clients to resolve queries and request reconciliations.
Respond to client queries within 24 hours and ensure resolution within 5 working days.
Deliver invoices and reconciled statements to clients on a regular schedule.
Attend client meetings as required and maintain strong professional relationships.
Conduct periodic client review meetings (at least quarterly) with management.
Monitoring & Reporting:
Monitor client payments according to agreed terms and escalate delayed payments.
Maintain accurate age analysis reports and follow up on outstanding balances daily.
Prepare reports on missing orders, queries, and irregularities for management.
Assist in the allocation of payments and investigation of unallocated receipts.
Risk & Compliance Management:
Minimize financial risks such as late payments, interest charges, or uncollected debts.
Identify key risk areas in debtor accounts and recommend solutions.
Investigate and dispute any fraudulent charges with the relevant authorities within prescribed timeframes.
Ad Hoc Duties:
Perform any tasks assigned by management.
Support team members in clearing outstanding accounts when necessary.
Ensure consistent and accurate filing and storage of financial records.
Database & System Maintenance:
Ensure client records, fees, and account details are accurately maintained in financial systems.
Raise concerns regarding incorrect client setups or fee allocations.
