Required Knowledge, Skills, and Abilities
Technical Oversight & Restoration
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Lead advanced troubleshooting, diagnostics, and repairs of desktops, laptops, servers, and other IT equipment.
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Perform and supervise secure data erasure (BitRaser) and operating system reinstallation.
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Guide the team on salvage, refurbishment, and quality control of IT assets.
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Provide technical estimates, assessments, and recommendations to clients.
Operational Management
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Oversee end-to-end IT asset refurbishment, recycling, and disposal processes.
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Implement and optimize workflows to maximize efficiency and minimize costs.
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Manage inventory tracking, audits, and reporting for all incoming and outgoing assets.
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Ensure compliance with environmental, health & safety, and data security regulations.
Team Leadership
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Manage and mentor technicians, dismantlers, warehouse staff, and logistics personnel.
Provide training, set performance targets (e.g., daily restoration quotas, QA standards), and enforce accountability.
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Foster a positive, professional, and productive work culture.
Client, Partner & Buyer Coordination
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Work with client service and sales teams to ensure service quality and smooth project execution.
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Assist in managing bulk sales of refurbished equipment, including preparing stock, quality checks, packaging, and logistics.
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Engage with customers purchasing equipment � providing accurate information, resolving queries, and ensuring a positive buying experience.
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Maintain relationships with bulk buyers and support sales growth initiatives.
Reporting & Strategy
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Provide regular operational and technical performance reports to the CEO.
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Track KPIs (productivity, quality, compliance, client satisfaction).
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Contribute to budget control, cost management, and strategic growth initiatives.
