Required Knowledge, Skills, and Abilities
Providing telephonic/email support to the intermediary on record, authorized representatives from the brokerage, and broker services.
Dealing with general insurance and policy specific enquiries.
Dealing with issuance of new policies/policy maintenance/renewal/agriculture aspects of policies.
Assisting to resolve all insurance queries within required timeframe and compliance requirements.
Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books.
Undertaking to adjust premiums in line with new asset values.
Managing client expectation on expected turnaround times for submitted requests.
Adhering to underwriting criteria and regional requirements.
Assist with profiling the client with the best suitable product and underwriting criteria.
Advising brokers to ensure that they meet with clients� needs in terms of the correct cover and product.
Assisting in implementing solutions for improvement.
Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
Ensure adherence to quality, compliance and accreditation standards.
Conduct efficient administration.
