Required Knowledge, Skills, and Abilities
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans. Assist Sales Representatives with plant surveys of prospective customers. Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts. Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives. Provide technical support to customers; identifying and resolving customer pain points, escalating as required. Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels. Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities. Follow Ecolab safety guidelines and incident reporting requirements.
