Required Knowledge, Skills, and Abilities
Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents at all times.
Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required)
Keep Agents booking information updated in the ARM (likes/dislikes � booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
Keep apprised of company policies, procedures and system updates.
Assist with front of files for other Travel Designers.
Manage and update trip and guests information on booking sheets.
Booking flights in WISH once bookings are handed over from programming team Handle post travel admin tasks including feedback collection.
