Required Knowledge, Skills, and Abilities
Overseeing relevant teammates' desks; while the consultant is on leave (be it sick or annual) or on educational leave, they will be required to step in and handle the consultant�s desk in full, managing requotes and any ongoing proposals.
Assisting with brochure quotes.
Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless.
Involved in the implementation of systems and procedures � assist with testing of systems.
Stepping in to chase provisional bookings for all the relevant teams.
During the quiet periods, follow up on any dead leads.
Assist in loading bookings for consultants during the peak booking period.
Creative planning and designing of itineraries.
Consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues.
Emergency duty will be on a rotational basis as per the Retail Emergency BOP.
Working hours early and late shift on a weekly rotational basis.
