Required Knowledge, Skills, and Abilities
Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with team.
Supervise employees to complete tasks and achieve goals in the absence of Store Management.
Manage shop floor and drive sales by: addressing customer concerns, motivating and training employees.
Ensure that merchandising as per LINDT standard, daily stock replenishment takes place, marketing communication in order, store cleanliness as per LINDT standard, all operational tasks completed.
Open and close the store following proper procedures documented in the opening and closing checklist.
Ensure doors are opened/closed properly.
Complete the necessary banking according to proper procedure.
Execute lead cashier responsibilities such as returns, exchange, expenses.
Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner.
Stays current and up to date on all store systems.
Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
Product pricing, packaging and category performance knowledge.
Comply with product management and handling procedures.
Compliance to food and hygiene and safety standards practicing good hygienic practices.
