Required Knowledge, Skills, and Abilities
Collections and Allocations:
Oversee collections, ensuring cash accounts and credit card accounts are managed per agreed terms.
Ensure timely and accurate allocations by the team, conducting random account reviews.
Credit Management:
Review and approve new client credit applications and perform credit checks.
Manage and monitor client credit terms, escalating concerns as needed.
Client and Relationship Management:
Build and maintain strong internal and external client relationships.
Ensure professional communication and timely query resolution (within 24 hours)
Participate in new client implementations and provide ongoing support to ensure smooth processes.
Team Leadership and People Management:
Lead, coach, and mentor the Debtors team to achieve targets.
Conduct appraisals, performance reviews, and develop staff training plans.
Handle recruitment, selection, and onboarding of team members.
Promote teamwork, effective communication, and adherence to company policies.
Operational and Risk Management:
Ensure reconciliations and document matching are accurate and completed on time.
Identify, report, and mitigate key risk areas.
Maintain proper document retention processes and ensure compliance with audit requirements.
Drive process improvements, cost reduction initiatives, and continuous innovation.
Reporting and Communication:
Review and submit accurate age analysis reports monthly, with appropriate commentary.
Provide feedback and updates to management and staff through regular meetings.
Support auditors with queries related to debtors.
