Required Knowledge, Skills, and Abilities
Identify and understand role players in each assigned account.
Liaise between divisions and customers to efficiently communicate deliveries and ETA feedback etc.
Act as the first point of contact with the customer.
Portray professionalism and confidence that delivers the ultimate in customer service.
Build and maintain an active customer base.
Proactive implementation of the agreed sales strategy on named accounts.
Research to understand each assigned account and provide regular feedback.
Compile quotations to meet required specifications, applying insight into specific accounts or departments.
Meet specified objectives set for each account/ownership of account/understanding of individual Account's terms and conditions.
Excellent time management and personal organizational skills.
Capitalize on opportunities through the negotiation of prices to achieve sales targets set by the management team.
Maintain proactive telephone contact with both existing and prospective customers.
Effectively deal with telephone inquiries requesting quotations for products, compiling information on the desired products or datasheets.
Maximize sales by continually expanding orders and upselling on all incoming and outgoing calls.
Create quotations from requests received.
Ensure all orders received are entered into the system accurately.
Meet and exceed the agreed SLAs on quoting and deliveries.
Ensure a consistent closure rate within appropriate timelines.
Follow up on warehouse until in production and up to point of delivery.
Follow up on quotations submitted.
Ensure that all customer complaints, issues, and queries reach a successful and positive conclusion.
Processing of relevant orders, delivery notes/collection notes, back orders, ETAs, and feedback communication.
Follow up on queries, quotations, deliveries, and payments timeously.
Provide management with sales on-hand reports timeously on a weekly basis.
