Required Knowledge, Skills, and Abilities
Develop new relationships with clients to expand the current
client/customer base
Develop and maintain strong relationships with clients/customers
to ensure satisfaction and loyalty.
Conduct regular business reviews to evaluate client satisfaction
with products and services.
Identify and communicate sales opportunities within key accounts
to the sales team.
Keep clients informed about new product offerings and updates.
Attend client meetings to strengthen relationships with existing
accounts.
Meet client relationship targets and KPIs as defined by the Head
of Sales.
Collaborate closely with Sales Managers and Sales Representatives
to support client needs.
Address and resolve client concerns promptly and effectively.
Administer client satisfaction surveys and reviews to gather
feedback.
Monitor company performance against service level agreements and
flag potential issues.
Keep relevant managers informed about changes or developments
within client accounts.
Coordinate with internal departments to fulfil client requirements
efficiently.
Focus on client retention by proactively addressing their needs.
Meet weekly appointment and sales gross profit (GP) targets.
Contact potential clients to uncover opportunities.
Must be able to present proposals to decision makers.
Develop sales strategies to reach and exceed targets.
Research organizations and individuals to find new opportunities.
Increase the value of current customers while attracting new ones.
Attend conferences, meetings and industry events.
Develop quotes and proposals for clients.
