Required Knowledge, Skills, and Abilities
Develop and implement operational plans that align with the overall client and business objectives.
Execute effectively on sales and merchandising plans.
Monitor and manage defined objectives and KPIs
Ensure plans are effectively communicated to all relevant stakeholders.
Monitor expenditures and maintain cost-control measures to stay within budget.
Continuously monitor competitive activities.
Use data-driven insights to adjust operational plans accordingly.
Support the development and maintenance of tools and systems to collect and analyse relevant market data.
Identify potential risks to operational success and inform mitigation plans.
Ensure compliance with all relevant regulations and industry standards.
Work closely with the divisional leadership team to ensure operational plans support overall business goals.
Engage with customers to gather feedback and inform improvements.
Maintain a collaborative environment to ensure all team members are aligned with operational objectives.
Ensure the coordination with supply chain and logistics teams to ensure timely replenishment of stock.
Ensure the maintenance of inventory management systems to monitor stock levels and prevent out of stocks.
Establish strong relationships with customer divisional/regional managers to effectively achieve client and business objectives.
Ensure the adherence to and maintenance of merchandising guidelines and standards.
Ensure the adherence to contractual call compliance thresholds and service levels.
Ensure that regular product knowledge and planogram training sessions for sales and merchandising teams take place to ensure adherence to in store standards.
Implement promotional plans.
Ensure the implementation of promotional materials and in-store displays that attract shoppers and boost sales.
Track and analyse the effectiveness of promotional activities to inform future campaigns.
Ensure the collection of sales and operational data.
Analyse sales and operational data to identify trends, opportunities, and areas for improvement.
Conduct regular visits to retail locations to assess execution and gather feedback.
Use feedback to make continuous improvements in sales and merchandising practices.
Ensure customer concerns are addressed promptly and effectively.
Stay updated with the latest trends and innovations in sales and merchandising.
Encourage a culture of innovation and continuous improvement within the sales and merchandising teams.
Develop and nurture relationships with the client team and key customers.
Conduct regular meetings and check-ins with customers divisional/regional managers to understand their needs, challenges, and feedback.
Maintain a systematic approach for identifying, tracking, and resolving client and customer issues.
Ensure prompt and effective communication with customers and clients when issues arise.
Prepare contact reports on customer relationships, including status updates, challenges, and Opportunities
Ensure transparency and alignment between operations management activities and overall business objectives.
Gather and analyse data on customer preferences, market trends, and competitive activities.
Use insights to improve operational service excellence.
Share relevant insights with customers and the client team to help them make informed business decisions.
Maintain communication strategies to keep stakeholders informed and engaged.
Oversee and monitor the onboarding process for new clients to ensure a smooth transition and strong start.
Ensure that all team members understand and are aligned with the company�s mission and strategic goals.
Enable team-building activities and initiatives to strengthen relationships, improve communication, and promote collaboration among team members.
Inform and participate in recognition and reward programs to celebrate achievements and motivate team members.
Provide regular, constructive feedback to team members on their performance.
Conduct performance reviews and development planning sessions for direct reports.
Inform and participate in team recruitment processes where applicable.
Inform and participate in team onboarding processes where applicable.
Inform and participate in team development processes.
Inform and participate in mentorship processes.
