Required Knowledge, Skills, and Abilities
Operational Oversight Implement and monitor customer experience strategies ensure smooth daily operations conduct shift briefings manage on site activities and events and maintain operational standards and facility upkeep.
Product and Service Delivery Evaluate and improve product offerings based on market trends customer feedback and service performance. Monitor customer satisfaction and return on investment for products and promotions.
Compliance and Risk Management Ensure compliance with legal health safety and brand standards. Conduct regular audits inspections and walkabouts. Work with service providers and tenants to meet operational and regulatory standards.
Customer Experience Actively engage with customers on site resolve queries and complaints conduct post event reviews and ensure courteous professional service delivery across all touchpoints.
Tenant and Service Provider Management Support tenant selection procurement processes and contract management. Maintain strong relationships with vendors monitor performance and resolve operational challenges collaboratively.
Stakeholder Communication Liaise with internal teams and external partners communicate departmental objectives and provide feedback to leadership on performance and opportunities for improvement.
