Required Knowledge, Skills, and Abilities
Customer engagements consisting of weekly operational meetings, monthly business reviews and quarterly strategic sessions. Also ensuring execution of all initiatives arising from these sessions.
Swiftly deal with customer escalations and identify feasible solutions to prevent reoccurrence.
Internal relationships. Build strong relationships with other departments and business units within DSV to promote an efficient and effective working environment.
Annual goal setting for all subordinates along with quarterly follow ups.
Performance reviews conducted quarterly and annually.
Soft skills such as conflict management and motivation.
Resource planning to always ensure sufficient capacity.
Ensure DSV is invited and responds effectively to market tenders. Where required, compile and present proposals to customers.
Revenue. Monitor billing variance reports to identify revenue loss and leakage. Achieve new business and retention targets.
Budgets. Set annual budgets for all customers considering annual increases, up or down trade, trading days and individual customer seasonality. Identify trends in customers to enable optimal resourcing for DSV.
Debtors. Manage teams to achieve fewer than 35 days on DSO. Manage account managers to achieve zero debtors outstanding longer than 120 days and provide guidance and assistance to resolve.
