Required Knowledge, Skills, and Abilities
Maintain the reception area making it always look professional. Ensure the efficient and effective operation of the reception area. Answer all incoming calls and direct callers inquiries to the relevant person. Email detailed and accurate messages to staff members. Act as first point of contact for all customer/tenant enquiries. Hostess and welcome guests, directing them to appropriate boardroom. Preparing boardrooms for tenants, clients, and team meetings. Receive all visitors. Inform relevant staff of visitors arrival. Resolve general queries from visitors/tenants (students) of UOCS. Assist scheduled contractors with access to the building. Keep and maintain a key register for all vacant units within the precinct. Project a professional image of the company by: Delivering friendly and efficient service Ensuring calls are dealt with speedily. Effectively answer or direct queries or enquiries Assist the Property Manager with all administrative functions of the building. Responsible for all other duties as assigned by the Property Manager Professionally and effectively, and in accordance with specific policies and procedures, administer and manage the facilities management services for the building in respect of: Processing of internal & external written and telephonic communications Creating work orders for all maintenance issues reported on the maintenance email and by students at reception or telephonically. Attendance and taking of minutes of all Property Management Meetings Monitoring of The Admin mailbox for Units on Cape Station and responding to queries, complaints, reviews, questions, and other related queries about Units on Cape Station. Ensure there is always adequate sleep over forms, visitor forms and all other relevant documents available at reception. Assisting all Student related enquiries received or refer it to the relevant Administrator or Manager for attention.
