Required Knowledge, Skills, and Abilities
Prepare welcome and departure notes for guests.
Check guests in during the day and manage dietaries, children, or any other special requests.
Implement and follow the BOPs.
Host guests during the day - meet them back from the drive and assist with any requests they have.
Ensure that all products that encounter the guest are consistently of the correct standard.
Check set-ups for breakfast, lunch, and dinner.
Make sure the main area is always tidy and styled to the BOPs.
Host guests at mealtimes and check the smooth running of service from the kitchen and waiters.
Check guests out and do daily room checks.
Work closely with waiters and HODs to maintain a high service standard.
Assist in any other departments as and when required.
Provide superior service and quality to guests.
Manage bar orders.
Manage staff, staff time books, performance, and other HC related.
