Required Knowledge, Skills, and Abilities
Ensure the development of profitable sales and the achievement of sales targets in the region.
Responsible for the internal management of strategic account set.
Contact customers proactively to follow up on quotes and opportunities.
Attend to and initiate sales calls.
Develop and maintain strong customer relationships understanding their business needs, challenges, and opportunities.
Identify and build relationships with key stakeholders.
Build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget on a continuous basis.
Implement the agreed business sales strategy.
Maximize sales by expanding orders and upselling.
Support the External Sales team in implementing sales strategy and in developing new sales opportunities.
Serve as the primary point of contact for customers.
Act as liaison between customers and Company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback.
Provide exceptional customer service by promptly addressing queries, resolving issues, addressing complaints, and ensuring SLAs are met.
Prepare and compile all quotations as per specifications.
Process orders.
Process relevant delivery notes and documentation.
Meet and exceed the agreed SLAs on quoting and deliveries.
Negotiate prices to achieve sales targets.
Follow up on orders with other departments to meet SLAs.
Update the External Account Managers daily, providing them with feedback on accounts.
Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports
Work closely with internal departments, including the Brand and Logistics teams, to ensure seamless execution of customer requirements.
Liaise with stores and dispatch regarding deliveries of all orders and supply of invoices.
Attend product training and acquire updated knowledge in terms of brands, products, and operating processes.
Update stock reports, backorders, and orders received on a daily basis.
Liaise with clients as well as partners on daily queries.
Work committedly within agreed upon company targeted budget revenue, marketing, and expense parameters.
Attend Sales and Brand events.
