Required Knowledge, Skills, and Abilities
Prepare welcome and departure notes for guests.
Check guests in during the day and manage dietaries, children or any other special requests.
Implement and follow the BOPs.
Host guests during the day. Meet them back from drive and assist with any request they have.
Ensure that all products that come into contact with the guest are consistently of the correct standard.
Check set ups for breakfast, lunch and dinner.
Room checks for new arrivals.
Implement and run with guest delight, ensuring every guest experiences a guest delight during their stay.
Make sure the main area is always tidy and styled to the BOPs.
Host guests at meal times and check smooth running of service from the kitchen and waiters.
Work closely with waiters and HODs to maintain a high service standard.
Assist in any other departments as and when required.
Host childrens activities at the lodge.
Provide superior service and quality to guests.
Must enjoy working with children and be creative when planning fun childrens activities.
Assist in other areas of the lodge from time to time.
